VIAJAH TERMS AND CONDITIONS

CORPORATE REGISTRATION (CNPJ) Nº 27.052.784/0001-58

CADASTUR Nº 19.085766.10.0001-5

 

Most recent update: 28/11/2017

 

These terms and conditions, governed by Brazilian laws, are updated from time to time, and apply to all services that we provide online, through mobile devices, or by e-mail.

On surfing, requesting or using these services, through any platform whatsoever, you agree that you have read, understood, and fully accept these terms and conditions, and also agree with the privacy policy.

If you prefer not to accept them, then please do not use this site or request any of the services made available through this Site, so that there may be no presumption of acceptance.

Also, please remember to access this page from time to time, to become aware of the most recent version of the Terms and Conditions of our services.

VIAJAH is an online travel agency which offers a tool for choosing and hiring the personalized Tour Guide services in Brazil.

Duly registered with the Brazilian Ministry of Tourism, they can also make reservations of transport services, accommodation, restaurants, food, tickets for entertainment, car rental, excursions and the like.

Our site also informs the personal skills and the specialisations of these freelance Tour Guides. After the User makes his or her first contact, then our site shall suggest the Tour Guide best suited to the User’s profile and needs, considering the User’s language and the availability of dates so that the Tour Guide may be contacted directly.

The hiring of the Tour Guides and the other services made available on the VIAJAH website shall be made directly by the User accessing the site’s database, as also other services publicised on the VIAJAH website.

All are able to provide assistance with the planning of the trip, the choice and booking of transport and accommodation, and other related services.

If required, they can even make payments on behalf of the User and using the User’s credit card, provided the User grants prior authorisation in writing.

 

USE OF THE SITE

The User is accountable for the accuracy of all the information they supply and also for the appropriate use of VIAJAH, even when this use is by another person using the account.

This Site may only be used for personal purposes and for licit requests for services, with the User being held responsible to make sure that this site is not used for speculative, false or fraudulent purposes.

The User does hereby declare and ensure that their access to VIAJAH has not been previously suspended, that VIAJAH is not the User’s direct competitor, and that they shall never have more than one account.

We can deny access to our Site, and to the services offered by it, for any licit reason, including, but not limited to, violation of these Terms and Conditions.

 

USER ACCOUNTS

To use the Site, the User needs to set up an account with personal information, being the sole party responsible for the secrecy of their personal identification and password, as also for the activities occurring within the account.

This account is strictly for personal and non-commercial use, and the User must not pretend to be someone else or take up someone else’s identity, also being forbidden to supply an incorrect e-mail or set up multiple accounts.

VIAJAH shall be accountable for the confidentiality of the personal information and requests for services made by the User, except for the Tour Guides that the User may contact, choose, or hire.

The User must notify VIAJAH immediately if they notice any undue and unauthorised use of their account, SO AS NOT TO BE HELD RESPONSIBLE FOR ANY DAMAGES THIS MAY CAUSE.

VIAJAH SHALL NOT HONOUR ANY UNAUTHORISED TRANSACTION CARRIED OUT THROUGH THE USER’S ACCOUNT AND USING THEIR PASSWORD.

The User may cancel their account at any time and stop using the Site, in full or in part.

VIAJAH may suspend or cancel the account of any User for any valid reason, preventing the User’s access to the Site, its Contents, or any other related information.

 

PRODUCTS AND SERVICES

To request some service on our Site, the User must be at least 18 years of age and also supply accurate and authentic information, lest the User’s VIAJAH account be cancelled.

CAREFULLY OBSERVE PRICES, MEANS OF PAYMENT, AND TERMS AND CONDITIONS AS PRACTICED BY THE SUPPLIERS OF THE SERVICES CHOSEN.

IN PARTICULAR, NOTE CHARGES AND PENALTIES SHOULD THERE BE A REQUEST FOR ANY CHANGES TO, OR CANCELLATION OF, THE SERVICES AS HIRED.

As a site that publicises services offered by third parties, VIAJAH shall not be responsible for the information inserted therein, which is the exclusive responsibility of the respective suppliers.

In the same way, VIAJAH shall not be accountable for any cases of theft, burglary, or any other harm or damage, as may occur during the carrying out of the tourist services as chosen and hired by the User.

 

PASSPORTS, VISAS, VACCINES, SPECIAL NEEDS AND INSURANCE

The User must check and arrange for all personal documents that they should carry in order to make the trip, including passports, visas, and vaccination certificates if necessary.

VIAJAH shall not be accountable for any cases where travellers are denied entry into Brazil due to the lack of valid travel documents.

FOR THIS REASON, WE RECOMMEND THAT THE USER CHECKS WITH THE NEAREST BRAZILIAN CONSULATE, TO FIND OUT WHAT DOCUMENTS ARE NECESSARY.

The User is also responsible for paying any charges made for their luggage and also for compliance with the set times for checking in and checking out of the hotel hired, times that shall be informed in advance.

The User shall also provide any information about possible special needs when they have initial contact with the Tour Guide, so that it may be possible to check whether the tourism services as hired are indeed suitable.

VIAJAH also recommends that the User take out insurance to cover possible cancellation of the trip, as well as medical expenses, hospital costs, and similar risks.

 

PRIVACY POLICY

VIAJAH does hereby guarantee that they shall not make use of any personal information of the User, except for support services for the client, management of the client’s account, and direct marketing activities.

 

These activities may include the sending of news flashes about our travel services, communication with the User, and research on the user’s opinion regarding our services.

The User may change their personal data at any time, and may also restrict or cancel receipt of any communications from VIAJAH.

 

FORBIDDEN ACTIVITIES

All software, content, and information about products or services as included on this Site, as also the infrastructure used for the collection thereof, are the property of VIAJAH.

This information includes messages, data, information, text, music, sound, photographs, videos, maps, icons, software, codes, or any other similar materials.

The modification, copying, distribution, transmission, exhibition, publication or creation or licensing of works derived therefrom, transfer, sale or resale of such information is strictly forbidden.

For any other use of this content, it is necessary to have prior written authorisation from VIAJAH.

It is also strictly forbidden to use our Site to:

 

(i)    threaten, persecute, fraud, incite, harass, or defend the harassment of, any other person; or otherwise interfere with the use of the site by other people;

(ii)  carry or spread any kind of spam, chains, contests, electronic junk, pyramid schemes, researches, or any other kind of mass correspondence, whether commercial or not;

(iii) create conflicts of interests with other companies;

(iv) promote any kind of intolerance or discrimination;

(v)  violate the rights of third parties, including author’s rights, trademarks and patents;

(vi) send or spread pornography or other illicit content;

(vii)                 request personal information from minors; or harm, or threaten to harm, minors;

(viii)                cause disturbance to security or otherwise interfere therewith, or damage the Site in some way;

(ix) violate the security of any computer network, passwords, or encrypted security codes.

 

ELECTRONIC COMMUNICATIONS

On using the VIAJAH site or sending e-mails, text messages and other types of communications from a computer or mobile device, the User authorises us to contact them through the same media.

The User has the right to cancel the communications service at any time, by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CONTENT

The User may contribute to our Site by sending us, at their own expense and risk, e-mails, suggestions, appraisals, comments, photographs, public profiles and the like.

On doing so, the User shall grant authorisation for VIAJAH to show their Content to promote the Site, translate the content to other languages, proceed with editing for greater clarity, show advertisements, and create other works.

This right is granted without exclusivity, and shall be exempt from the payment of author’s rights, provided this right is exercised for any licit purpose, and provided the name of the User is mentioned, when the User so requests.

This Site may contain interactive areas and Content discussion forums, the comments of which shall be the full responsibility of the respective authors as identified.

VIAJAH shall have no obligation to select, edit or monitor any Content as published or distributed through any interactive Area.

VIAJAH shall not be held responsible for possible errors, defamations, libel, slander, omissions, falsifications, obscenities, pornography or profanities present in the Content inserted by the User.

VIAJAH may, at their own sole discretion, for any reason, and without prior notice, exclude messages and/or Content that has been sent by the User and which violates the rules governing this Site.

Possible use of interactive Areas or other sections of this Site in disagreement with the present Terms and Conditions shall lead to the immediate suspension or cancellation of such use.

THE INCLUSION OR SUPPLY OF ANY PRODUCT OR SERVICE ON THIS SITE DOES NOT MEAN THAT IT IS APPROVED OR RECOMMENDED BY VIAJAH.

THE TOUR GUIDES AND SUPPLIERS OF THE SERVICES MENTIONED IN THIS SITE ARE NOT EMPLOYEES, OUTSOURCERS OR REPRESENTATIVES OF VIAJAH.

HENCE, VIAJAH SHALL NOT BE HELD RESPONSIBLE FOR THEIR ACTS, OMISSIONS, NEGLIGENCE, OR ANY OTHER CONDUCT THAT COULD LEAD TO MORAL OR MATERIAL DAMAGES.

IN THE SAME WAY, THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY DELAYS, CANCELLATIONS, OVERBOOKING, CASES OF ACTS OF GOD OR FORCE MAJEURE THAT COULD BE HARMFUL TO THE SERVICE.

 

COMPENSATION

The User shall be responsible for any harm they may cause to VIAJAH, the company’s managers, employees or representatives, as a result of claims, lawsuits, legal action, penalties, and other expenses arising from any of the following situations:

(i)    violation of their part of the present Terms and Conditions;

(ii)  violation of their part of any law, standard or regulation;

(iii) violation, infringement, or undue appropriation of third-party rights, on their part; or

(iv) negligence or intentional conduct on their part.

 

LINKS TO THIRD-PARTY SITES

VIAJAH shall not be responsible for any mention of sites managed by other companies, as they have no control at all over the content, terms and conditions, and practices thereof.

Hence, the User shall need to take precautions against viruses, worms, Trojan Horses, defects and other items of a destructive nature that could be contained in the access or the downloading of these sites.

Unless otherwise stated, this Site is aimed exclusively at the provision of information and promotion of services, sites, partners and other VIAJAH products as available in Brazil.

The User is fully aware that any Software contained within this Site is the property of VIAJAH and, as such, is protected by national and international laws on author’s rights.

IT IS STRICTLY FORBIDDEN TO COPY OR OTHERWISE REPRODUCE THIS MATERIAL ON ANY OTHER SERVER, FOR LATER REPRODUCTION OR REDISTRIBUTION.

The User shall be held civilly and criminally accountable for any violation of this prohibition.

 

POLICY OF NOTIFICATION AND REMOVAL OF ILLEGAL CONTENT

Complain about, or otherwise contest, any materials or content, including messages posted by users and published on this Site, that you consider to have violated your author’s rights, by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CURRENCY CONVERTER

The currency exchange rates that have been made available on this Site have been taken from several publicly available sources, and shall be taken as a reference only.

As these exchange rates may not be updated on a daily basis, VIAJAH recommends that the User also check out the exchange rates with official bureaux de change.

 

SUPPORT SERVICES

Do not hesitate to seek our help should you have any doubts with regard to this Site or should you require any further information, by sending an e-mail to us at This email address is being protected from spambots. You need JavaScript enabled to view it..